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Cradlepoint CradleCare Support (incl. 24x7 Tech Support & Extd.Hardware Warranty) Agreement, 5-yr

Additional Support for CradlePoint Models : AER-2100 (all versions), ARC MBR1400 (all versions) and CBA750B (all versions), COR IBR600/650 (all versions), Non-embedded MBR1400 and CBA750B

Model : CCPRM5YR-CAT2

$261.00

MSRP $261.00 - Save $0.00 (0.00%)
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CradleCare Support Features:
  • 12x5 phone support
  • Router firmware upgrades & bug fixes
  • Modem firmware upgrades
  • Qualified 24x7 technical phone support
  • Support Response SLA
  • Extended hardware warranty with next business day replacement (max 5-yrs from purchase of hardware)
  • Assigned Enterprise Support Engineer (for deployments of 50 routers or greater)
  • Enterprise engineering resources for network design and best practices implementation—as your needs evolve
  • Priority consideration of future feature requests and beta trials
Our enterprise networking experts will expedite issue resolution and provide ?exible device-by- device solutions to help maximize operational ef?ciency. This allows you to dedicate more time to what’s important: your business.

When your applications are mission critical, you need the assurance that only CradleCare Support can provide. With CradleCare Support, you will receive the following benefits:
  • Unlimited Technical Support Center assistance
  • Our unprecedented access to major wireless carrier support organizations
  • Advanced replacement, next-day parts replacement
  • Dedicated assigned account engineer (for networks with more than 50 sites)
  • Service level targets
  • Online video based training sessions
  • Software bug fixes and feature upgrades
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