CradleCare Support Features:

• 12x5 phone support
• Router firmware upgrades & bug fixes
• Modem firmware upgrades
• Qualified 24x7 technical phone support
• Support Response SLA
• Extended hardware warranty with next business day replacement (max 5-yrs from purchase of hardware)
• Assigned Enterprise Support Engineer (for deployments of 50 routers or greater)
• Enterprise engineering resources for network design and best practices implementation—as your needs evolve
• Priority consideration of future feature requests and beta trials

Our enterprise networking experts will expedite issue resolution and provide ?exible device-by- device solutions to help maximize operational ef?ciency. This allows you to dedicate more time to what’s important: your business.

When your applications are mission critical, you need the assurance that only CradleCare Support can provide. With CradleCare Support, you will receive the following benefits:

• Unlimited Technical Support Center assistance
• Our unprecedented access to major wireless carrier support organizations
• Advanced replacement, next-day parts replacement
• Dedicated assigned account engineer (for networks with more than 50 sites)
• Service level targets
• Online video based training sessions
• Software bug fixes and feature upgrades