CradleCare Support
Features:
- 12x5 phone support
- Router firmware upgrades & bug fixes
- Modem firmware upgrades
- Qualified 24x7 technical phone support
- Support Response SLA
- Extended hardware warranty with next business day replacement
(max 5-yrs from purchase of hardware)
- Assigned Enterprise Support Engineer (for deployments of 50
routers or greater)
- Enterprise engineering resources for network design and best
practices implementation—as your needs evolve
- Priority consideration of future feature requests and beta
trials
Our enterprise networking experts will expedite issue resolution and
provide ?exible device-by- device solutions to help maximize
operational ef?ciency. This allows you to dedicate more time to
what’s important: your business.
When your applications are mission critical, you need the assurance
that only CradleCare Support can provide. With CradleCare Support,
you will receive the following benefits:
- Unlimited Technical Support Center assistance
- Our unprecedented access to major wireless carrier support
organizations
- Advanced replacement, next-day parts replacement
- Dedicated assigned account engineer (for networks with more
than 50 sites)
- Service level targets
- Online video based training sessions
- Software bug fixes and feature upgrades